Activate our trained agents to gather real-time front-line intelligence of your business operations.
Our field agents have been fitted through our rigorous seven-stage recruitment, training, and certification program. Our agents input information live into their Market Recon app on-site within 24 hours of receiving project instructions.
To ensure data integrity, our agents are geotagged using the GPS on their smartphone — so we know who is mystery shopping at what location, when, and for how long.
Our Technology
MarketShop is the complete mobile survey solution for the Market Recon platform. This downloadable app is created specifically for our agents. MarketShop includes fraud eliminating features, multimedia content, smart survey automation, an off-line mode, and an integrated job board. Market Shop can be used to complete traditional assigned mystery shops or brief customer response surveys.
Our Services
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CUSTOMER SERVICE QUALTIY CHECKS
Are you staff friendly, welcoming, knowledgable and attentive?
SALES PROCEDURE CHECKS
Are your staff following your sales techniques correctly?
SITE CHECKS FOR
Layout, Plannogram, Merchandising and general cleanliness checks.
COMPLIANCE Checks
Are your staff being diligent about checking for ID for tobacco and liquor sales?
health & safety
Is your location safe for your employees and customers?