District Manager - Sales & Market Field Force
WHO WE ARE
Market Recon is Canada's premier shopper marketing and education company. We help brands convert and build loyal consumers during the in-store purchase process. We are currently recruiting for outgoing individuals to join one of our high-profile clients, a mid-sized market leading CPG company as a District Manager in Ontario, Quebec, and British Columbia.
Summary Description of this Position
The District Manager is responsible for managing the Market Recon regional Technical Sales and Marketing Representatives in a predefined geographical territory. This role offers consistent support to these team members ensuring end user customers’ and our client’s needs are fulfilled. Responsibilities include regional assessments, in-depth report on each regions and representative’s performance, monitoring and investigating escalations, and establishing a relationship with key retail locations to enhance operation, development, and the results of the overall program.
This role will utilize people and account management, leadership skills and industry knowledge to drive results. The DM will provide guidance, advice and assistance to their assigned TSR’s.
Essential Functions of this Position
Fully engaged in assigned region, process and operational strengths and opportunities, and action item follow up to ensure each TSMR is performing.
Establish working relationship with retail locations to enhance overall operation and development of the program.
Supports TSR’s with relevant training, coaching and mentoring in specific product lines, administrative processes, technician productivity and efficiencies. Engages in professional feedback, development plans and corrective actions.
Ensures TSMR’s are fully supported in all technical and procedural areas.
Compile, edit, and gather accurate data and information to develop technical and operational reports.
Manages regional performance in achieving and maintaining Key Performance Indicators (KPIs). When needed or requested, develops/Implements action plans for improvements, with clear root cause analysis, reporting and follow up.
Regular meetings and on-site visits with TSMR’s to perform process improvement tasks, gather, disseminate information, and perform standard audits and assessments.
Use targeted reporting tools and processes to prioritize actions and field on-site visits.
Other duties as assigned.
Qualifications
Experience Requirement:
Preferred bachelor's degree with minimum of 3 years’ experience is sales and/or marketing role
Experience gathering reports, KPI’s and providing data analytics around the performance of our service partners.
Experience in account management and retail industry
Experience working under minimal supervision and guidance to identify and ensure achievement of production team goals and to complete individual work assignments within established time frames
Experience in training, mentoring and developing others.
Knowledge, Skill and Ability Requirements:
Ability to develop and maintain excellent working relationships with business partners, peers and supervisors within the company through regular interfacing with management for information exchange
Must be able to travel up to 30% domestically
Ability to gather and analyze data from multiple sources
Ability to plan and prioritize multiple work assignments
Ability to solve problems involving similar or related conditions where solutions are determined from available choices and well-established guidelines; job duties involve some innovation and analysis to resolve problems and to develop operational and process improvement techniques
Professional communication skills including ability to communicate policies and procedures
Occasionally work additional hours beyond normal schedule during peak workload demands